If
someone told you there was an
easy, quick and ridiculously
inexpensive way to reach members
of your target audience in their
own home or workplace, you'd
probably expect to hear the
alarm clock ring at any moment
to wake you from your dream.
Having your own own "ezine," or
email newsletter, however, can
help you do just that.
According to a February 1999
Louis Harris & Associates
survey, email continues to be
the most popular use of the
Internet. Of the 2,015 US adults
surveyed, 63 percent said they
send email often, up from 53
percent just five months
earlier.
Businesses have quickly caught
on to the value of email with,
according to Forrester Research,
70 percent of business owners
considering this low-cost,
highly targeted contact tool an
important part of their online
marketing strategy. Why? The
Forrester study found that email
click-through rates -- which
measure how many people click on
a Web address included in the
email to visit a site -- range
from 14 percent to 22 percent,
compared to a click-through rate
of just 1 percent for graphic
banner ads.
Response rates are good because
people who are interested in a
subject request the ezine. Too,
that invited information ends up
right in their inbox, which
makes it far easier to read
than, for instance, a Web forum
or newsgroup, which must be
visited.
Although there are sophisticated
email programs that personalize
each message and follow up
automatically, establishing an
effective ezine is surprisingly
easy. Here are some do's and
don'ts for setting up your own
"exposure machine."
DO'S
DO use software that automates
the process. It lets people sign
up on your Web site or by email,
then lets you broadcast a
message to everyone who is
subscribed by sending a single
email to a special address (or
with a password). Your Internet
Service Provider or Internet
Presence Provider should be able
to supply this service for you,
or you can use one of the free
services like egroups at
www.yahoogroups.com
in exchange for their ad on your
messages.
DO
keep your paragraphs short. Four
sentences per paragraph is
usually maximum, so that people
have a place for their eyes to
rest.
DO
double-space between paragraphs.
Yes, you can indent, but give
readers' eyes a break!
DO
include information about how to
unsubscribe. You always hope
they won't, but you can cause
ill will if you don't at least
give them the chance. As the
BookZone monthly newsletter
says, "There's unsubscribe
information at the end of the
newsletter, but at least read it
first!" And make sure that the
unsubscribe instructions work,
too. There's one ezine I have
tried to unsubscribe from at
least a half-dozen times to no
avail.
DO
include every possible way they
can contact you. That means
email, phone (both toll-free and
direct), and even mail and fax
if it applies.
DO
use include full Web site
addresses (http://www.whatever.com/page.html).
If you include the http:// most
email programs allow people to
click through right to your
site.
DO
offer special deals just for
subscribers. This creates
incentive to read future issues.
DO
use a conversational tone.
Depending upon the subject, you
can even make it fun. If it's
easy to digest, you're more
likely to retain and attract
subscribers.
DO
use bullet lists and other
typographic niceties to make the
email easy to read. Most people
really don't like to read
online. Make it easy on them.
DO
keep the lines of text
manageable. If you don't, you
can have wrapping problems,
which makes email hard to read
and thereby reduces the chance
they'll do so. Rule of thumb is
60-65 characters across. To make
sure it looks good when it
arrives ...
DO
test by sending your ezine to
yourself or a friend first. This
simple step can save you lots of
embarrassment.
DO
encourage recipients to pass
along your email message -- in
its entirety -- to others. Be
sure to include sign-up
information right in the text or
a click-through Web address to
subscription (and advertising)
details to make it easy.
DO
consider archiving past issues
on your site, especially if they
are information rich. This
provides content for your site
as well as offering additional
opportunities for people to read
the information.
DON'TS
DON'T send HTML formatted email
messages. Some people hate them,
others can't see the formatting,
and such messages take longer to
open than regular email. Sure,
you see it more and more, but
why alienate anyone?
DON'T just send a lot of sales
hype. People want information,
not just "buy buy buy" the same
old stuff.
DON'T sign up people for your
ezine unless they request it. If
you want to let them know about
it, use an "opt-in" rather than
an "opt-out" approach. In other
words, let them know they can
subscribe, but don't just sign
them up yourself and force them
to unsubscribe.
DON'T try to charge for an ezine
immediately. You need to build
up your traffic first. Even
then, consider selling
advertising to cover your costs
instead of charging for the
ezine itself.
DON'T set a schedule that will
exhaust you. If you start with a
monthly, you can always increase
it to a twice-monthly or weekly,
but it's not as easy to go the
other direction.
DON'T forget to get your ezine
listed in ezine directories
.